About

Since its founding in 2003, Utility Service Partners, Inc. (USP) and its parent, HomeServe USA, have been working in partnership with utilities and municipalities across the country to provide solutions that help address aging infrastructure.

Through a unique “Savings & Solutions Program” Partnership between the National League of Cities (NLC) and USP, the NLC Service Line Warranty Program was conceived in 2010 as a tool to help NLC member cities address this infrastructure issue on a local level for their residents. The NLC Service Line Warranty Program is a unique public-private partnership, and as the program administrator, USP is the only provider endorsed by the NLC, an organization that represents and advocates for cities and municipalities throughout the United States.

The program provide four key benefits for NLC members that participate:

  1. Educates resident homeowners about their service line responsibilities
  2. Provides an affordable solution that helps residents avoid the often-high cost of water and sewer service line repairs.
  3. Engages local contractors to perform the repairs that contribute to the local economy
  4. Creates a new source of funding for projects that benefit the community

The NLC Service Line Warranty Program is currently available in nearly 500 cities and municipalities across the country and has helped more than 100,000 homeowners save money on service line repairs and replacements since the Program began.

The Program is only offered to homeowners as an option in cities that choose to participate in the program. It is marketed jointly with the participating city’s logo and Service Line Warranties of America, the brand recognized as a trusted source of utility line plans, to demonstrate that there is a relationship in place, to let residents know that offering is for the residents benefit and has the approval of the city. All Program marketing and administration are managed entirely by USP and public funds are not used for program administration. Local government incurs no cost to introduce the warranty program to the community.

USP, and its parent HomeServe USA are committed to unparalleled brand stewardship that adds value for our partner communities. This commitment is reinforced by an A+ Accredited Better Business Bureau rating. Our consumer brand, Service Line Warranties of America, is proud to be the recipient of the 2013 Western Pennsylvania Better Business Bureau Torch Award for Marketplace Ethics. Together with parent company HomeServe USA, USP is committed to acting with the highest level of integrity and ethical conduct in all interactions with partners, customers, employees, contractors and shareholders. To visit our consumer site, Service Line Warranties of America, please click here.