Since its founding in 2003, the mission of Utility Service Partners, Inc. (USP) has been to work in partnership with municipalities across the country to address their aging infrastructure. Through a partnership between the National League of Cities (NLC) and USP, the National League of Cities Service Line Warranty Program was conceived to address this issue on a local level. The program educates homeowners about their service line responsibilities while providing an affordable solution that helps residents avoid the often-high cost of water and sewer service line repairs.
The NLC Service Line Warranty Program is a unique public-private partnership, and as the program administrator, USP is the only warranty company endorsed by the NLC, an organization that represents and advocates for cities and municipalities throughout the United States. The NLC Service Line Warranty Program is also endorsed by the North Central Texas Council of Governments (NCTCOG). The program is currently available in over 300 cities and municipalities across North America and has helped more than 100,000 homeowners save more than $64 million in service line repair costs. The warranties are only offered to homeowners in cities that choose to participate in the program. Marketing and administration of the program are managed by USP and public funds are never used for program administration. Local government incurs no cost to introduce the warranty program to the community.
Commitment to unparalleled brand stewardship is demonstrated through the outstanding brand reputation of USP and its affiliates. This commitment is reinforced by an A+ Accredited Better Business Bureau rating. Our consumer brand, Service Line Warranties of America, is proud to be the recipient of the 2013 Western Pennsylvania Better Business Bureau Torch Award for Marketplace Ethics. USP is committed to upholding the company’s mission and values: acting with the highest level of integrity and ethical conduct in all interactions with clients, customers, employees, contractors and shareholders. Customer service is the cornerstone of the NLC Service Line Warranty Program and USP’s success. USP has maintained a 95% customer satisfaction rating for more than 12 years. To visit our consumer site, please click here.
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