Don’t take our word for it – residents are speaking out about the many program benefits and are quickly spreading the word. The NLC Service Line Warranty Program is providing a valuable service to communities across the U.S., and your city can also be among the many to make a difference. Here’s what residents and cities are saying about the program.

Survey Infographic

What City Officials Are Saying

“This program has been available to Clarksburg’s residents for nearly two years, and it’s a real winner. Resident satisfaction is high and it’s a lot easier to tell citizens about this great new service rather than explain why they are on the hook for costly repairs.”

James C. Hunt
Former Councilmember
Clarksburg, WV

“We are absolutely delighted to make this warranty program available to our citizens. After careful review of this NLC program, and very prompt and satisfactory negotiations with Utility Service Partners, we believe that our residents will appreciate the opportunity and peace of mind of participating in this important coverage.”

Jim Woodward
Former Mayor
Englewood, CO

“After four years of program participation (and over $1 million spent by the NLC Program on Atlanta homeowner repairs), we continue to receive compliments from our constituents on our sharing this opportunity with them. Many have signed up and for those who have had to use the service, we have not received any complaints.”

Felicia Moore
Atlanta, GA

“The city has fully vetted this organization and this program and we’ve conducted due diligence. SLWA’s program is endorsed by the National League of Cities, North Central Texas Council of Governments, multiple state municipal leagues and over 175 municipalities. SLWA’s been a member of the BBB since 2003 and they are very proud of their exemplary record.”

Todd Gloria
City Council
San Diego, CA

“The City of Hutchinson enrolled in the USP/NLC Warranty Program about two years ago. One of the significant selling points for the City Council and staff was the National League of Cities endorsement. NLC did the homework and vetted the program before endorsing it for its member cities. I believe the letter from the City provided a trust factor that is not present through direct solicitation to residents from other warranty companies who send letters that give the ‘appearance’ of coming from the city.”

John Deardoff
City Manager
Hutchinson, KS

“The Service Line Warranty Program helps both Phoenix residents and the city government. Revenue from the program goes to core city services like police, fire, parks, libraries and senior centers. The warranties give residents an innovative and affordable option for repairs to their sewer and water lines.”

Jon Brodsky
Program Manager Fit Phoenix &
former Public Information Officer
Phoenix, AZ