Corporate Social Responsibility

A Commitment to Service

The National League of Cities (NLC) Service Line Warranty Program is committed to freeing homeowners from the worry and inconvenience of home emergency repairs by putting your residents at the heart of everything we do.

A core component of our culture is to give back to the communities we serve.

We serve homeowners through these important benefits:

Education for Homeowners

This program educates homeowners on their service line responsibilities to help better prepare the homeowner in the event of a service line emergency. A basic homeowners policy typically does not cover damages to the water line or the sewer line on the homeowner’s property1.

Affordable Coverage

A service line repair can be very costly, ranging from hundreds to upwards of $3,5002. This can be hard on a homeowner’s budget, and most Americans don’t have $500 in emergency savings3. This program offers homeowners optional, affordable coverage to keep homeowners’ service lines up and running in the event of an emergency.

Utilization of Local Area Contractors

This program utilizes only licensed, local contractors to ensure repairs are made to local code, while also keeping dollars in the local economy. Our network of top-rated contractors undergo a rigorous vetting process to ensure they represent the NLC Service Line Warranty Program’s values, which include community, service and reliability.

Charitable Giving Program

The NLC Service Line Warranty Program is proud to assist disadvantaged homeowners in need through our HomeServe Cares program.

Through the years, we have leveraged our existing service infrastructure and financial resources to help customers and non-customers who experienced hazardous service emergencies and did not have the means to cover the repairs.

It is our most significant public commitment to date, with the creation of an initial fund totaling $500,000 to support the program.

Helping with a Major Repair

Adam and Jennifer F. loved the first home they bought together, a historic 100 year old house in a quiet Wichita neighborhood – but they didn’t love the sewer line problems that came with it.

The NLC Service Line Warranty Program caught wind of this couple’s story, including the steep $7,000 price tag associated with the repairs, and stepped in to help. To learn more, click here.

Veterans Hiring Program

A combination of Baby Boomers reaching retirement age and lack of vocational programs for young adults has caused an unprecedented labor shortage. We have launched a new program to recruit military veterans for skilled trade jobs to address both the urgent need for skilled labor and the underemployment of veterans.

Community: Support and Safety

At Utility Service Partners, we seek to support organizations that are in alignment with core business values, guidelines and our focus areas. We offer our employees the opportunity to volunteer, participate in charitable events and donate money towards causes on a monthly basis. Employee donations are proudly met with a corporate match.

Employee Diversity and Development

We encourage and value differences, and believe that when employees have the freedom to express their unique points of view, new ideas for growth bloom. In order to meet the demands of our growing business and to continually innovate to meet the needs of our customers, it’s important to tap into the diversity of thought of our employees.

We consistently invest in training and development to help our employees reach their full potential and ensure they have the skills to keep up with business growth and developments.

To learn more about our community service initiatives, download our brochure:

1 What Isn’t Covered by Your Homeowner’s Insurance?, NATIONAL ASSOCIATION OF INSURANCE COMMISSIONERS (NAIC)

2 National average repair costs as of January 2016.

3 Cornfield, Jill. Bankrate Survey: Just 4 in 10 Americans Have Savings They’d Rely on in an Emergency. 12 Jan. 2017, www.bankrate.com/finance/consumer-index/money-pulse-0117.aspx