Don’t take our word for it – residents are speaking out about the many program benefits and are quickly spreading the word. The NLC Service Line Warranty Program is providing a valuable service to communities across the U.S., and your city can also be among the many to make a difference. Here’s what residents and cities are saying about the program.
What City Officials are Saying
“This program has been available to Clarksburg’s residents for nearly two years, and it’s a real winner. Resident satisfaction is high and it’s a lot easier to tell citizens about this great new service rather than explain why they are on the hook for costly repairs.”
— James C. Hunt
— Former Councilmember
— Clarksburg, WV“Many of our residents are income restricted and the cost to repair a service line could be devastating, and the City wanted the residents to have a low cost option for such repairs. The City’s decision was made through the experience of other communities with SLWA. All input was positive! As the City Clerk, I personally have heard from a handful of citizens that participate in the warranty program and have used the warranty for repairs. All have given positive feedback from their experience.”
— Michelle Duff
— City Clerk
— Thornton, IA“The program payouts have been huge for our homeowners; over $230,000 in water and sewer line repairs alone in 24 months. It really illustrates the fact that the program is responsive.”
— Bryan Long
— City Manager
— Lawton, OK“The majority of the homes within our municipality are from the early 1900’s with the original service lines. The city heard the need of this insurance from residents. High quality of customer service, reasonable prices, and use of locally licensed plumbers. SLWA offers a good product and quality customer service to Berwyn’s residents.”
— Ruth Volbre
— Assistant City Administrator
— Berwyn, IL“SLW of America has done exactly what they claim and we have heard nothing but praise from our citizens for the program. The benefit for our City Sewer Department is fewer call-outs; because the homeowners’ failing service lines are finally getting fixed. Local plumbers embraced the program and I have heard nothing but positive comments from them. I whole-heartedly endorse the NLC-USP program and feel it will continue to be a valuable approach to proactively addressing the problem of decaying water and sewer infrastructure.”
— Kurt Bookout
— Public Utilities Director
— El Dorado, KS
What Homeowners are Saying
“You have my endorsement. I am truly impressed with your services. Very pleased. Gives me confidence that the city gives you an alternative needed to take care of any problems.”
— Mary R.
— Glendale, AZ“This warranty and your wonderful service was a godsend to us. We are retired and would have had a difficult time paying the cost for these repairs. Thank you very much.”
— James L.
— Northglenn, CO“I am very impressed with this program. I am on a limited income and this has been a tremendous help to me.”
— Gayle M.
— Daly City, CA“This service is wonderful. If we had called a plumber on our own we would have had to wait a day or two. This service was COMPLETE in less than four hours.”
— Milton N.
— Columbia Heights, MN“The overall service and promptness of the service is highly recommended. I am very satisfied. I’m very happy that such a service existed here, and I will continue to take advantage of all the programs available.”
— John E.
— Rock Falls, IL“This keeps a big burden off people when having these problems. I live alone. Knowing I have someone to take care of things gives me piece of mind.”
— Sue H.
— Union, SC“No services anywhere else we have could hold a candle to this service. We are never put on hold. If we need you, there is always someone right here.”
— Kenny H.
— Maysville, KY
Hear from customers, contractors and partners about their experience with this program:
