Service Line Failure Can Cause Economic Shock

Dr. Juneseok Lee, formerly an Associate Professor of Civil and Environmental Engineering at San Jose State University, researched water service line failure, finding a significant portion of housing stock is poised for service line failure. In the study, published in the Journal of the American Water Works Association, Lee used nearly ten years of national […]

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Aging Infrastructure Spending and Tight Budgets Require Creative Funding

It is no surprise to local leaders that federal and state aging infrastructure spending has been dropping for years. However, cities are still faced with the issue of funding maintenance and rehabilitation – and sometimes expansion – of important infrastructure. As our aging infrastructure reaches the end of its usable lifespan and the responsibility for […]

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Plumbing Poses a Problem for Wichita Homeowner

Tony R. of Wichita had grown up in his grandparents’ home on Waco Avenue. He returned to the home that had been in his family since 1942 when it came into his possession. An Old Home and a New Problem That was when he noticed the plumbing problems: low pressure and some parts of the […]

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Building a Stronger America With the EPA and You

President Trump is inviting local and state governments to “Build a Stronger America” through investment in infrastructure. The president’s plan is to spur $1.5 trillion in investment by distributing $200 million in matching grants, while putting decision making into state and local hands, streamlining permitting and removing regulatory barriers. Environmental Protection Agency Acting Administrator Andrew […]

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Home Repair Emergency Stories Shared by City Leaders

City leaders are often the first to hear from a resident when a utility line has failed. A home repair emergency can be expensive and inconvenient, and helping homeowners solve these problems can be difficult. For more than a decade, the NLC Service Line Warranty Program has been working in partnership with utilities and municipalities […]

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Program Will Showcase Emergency Sewer & Water Repairs at City Summit

The National League of Cities City Summit will be held Wednesday, Nov. 20, through Saturday, Nov. 23, at the Henry B. Gonzalez Convention Center in San Antonio, and the NLC Service Line Warranty Program team will be in attendance. In addition to being available at the Savings and Solutions Pavilion in the exposition hall throughout […]

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Sewer Line Warranty Saves Thousands for Homeowner

Sanitary sewer backups happen and it is not a pretty sight. Debris, grease, roots, pipe breaks, insufficient capacity and obstructions all cause sewage to back up into homes and businesses through basement drain pipes, sinks, toilets or shower drains. Even wet weather can contribute to the problem. The result is property damage, health risks, irate […]

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What’s Behind the Raw Water Trend?

“Raw,” or “live” water has become trendy, especially in California and New England, and it’s dangerous. Raw water startups are popping up around the country, and people are sharing the locations of springs where raw water can be obtained in areas that don’t have commercial service. What is raw water? It is exactly what it […]

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Contractors Conference Explores New Ways to Improve Customer Satisfaction

A group of the top contractors in HomeServe’s network of more than 1,600 across the country attended the fourth-annual Contractors Conference Sept. 18-20 in San Antonio, where they discussed continuous improvement of customer service, closing the labor gap and corporate social responsibility. HomeServe is the parent company of Utility Service Partners, Inc., which administers the […]

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Is Your Tap Water Safe to Drink?

As a municipal official, you want to know that your residents’ tap water is safe to drink, but there may be things lurking in the water supply of which you are unaware. Groundwater supplies may be contaminated with arsenic, chemicals and pathogens discharged from factories and farms. Even the pipes delivering the water can be […]

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