by Bill Eller | Aug 29, 2019 | State, Home Maintenance, Georgia
Home maintenance challenges are a key factor for aging Americans wishing to remain in their own homes. According to U.S. Census data, the number of Americans aged 65 and older is expected to be 22% by 2050, and a growing trend for this population is “aging in place.”...
by Bill Eller | Aug 26, 2019 | Home Maintenance, Frozen Pipes, Large Cities, Michigan, State
Summer is ending – time to think about frozen pipes. As the weather begins to cool and we enjoy all those pleasures that come with fall, don’t forget that homeowners should be preparing so they don’t encounter an unpleasant surprise. On average, a quarter...
by bstickle | Aug 20, 2019 | Education, Energy, Customer Engagement, Customer Service, Digital Customer Experience, Partnership
Investor-owned energy utilities have slid nearly three percentage points in the American Customer Satisfaction Index report for 2018-2019, primarily because of higher prices and outages caused by severe weather. This is called the ASCI Score. Natural gas providers...
by Kimberly Dailey | Aug 20, 2019 | Education, Cooperatives
Energy cooperatives have maintained their 73% satisfaction score between 2021 and 2022 according to the American Customer Service Index, even through extreme weather and unprecedented global events. This is called the ASCI Score. You already know the country’s aging...
by bstickle | Aug 17, 2019 | Digital Customer Experience, Partnership, Education, Intergenerational Communities, Millennials, Energy, Aging in Place, Customer Engagement, Customer Service
Flattening load growth is an issue for every utility. However, as this revenue stream remains stagnant, energy utilities are looking for new sources of revenue. However, your consumers may not be aware of your energy services and retail offerings. Power Generating...
