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The New Normal: Re-Opening After COVID-19

As many states slowly begin to re-open, lifting stay-at-home orders and allowing businesses to begin operating again, we’re faced with a “new normal.” In this new normal, every other table at a restaurant is empty, and our hairdresser wears gloves, a face shield and...

Aging Infrastructure and Finances

The COVID-19 pandemic, a once in a century public health and economic crisis, is putting a strain on every community. Residents are turning to their elected officials, and, with so much uncertainty and scrutiny surrounding the epidemic, that leadership role is a...

The Worst Call: How Our Service Line Warranty Can Help

“I had a call … ” Those words can make you cringe, because rarely does a resident reach out to tell you what a great job you’re doing – it’s usually a problem or a complaint. Public service is a privilege, and it means your residents will turn to you when there’s an...