by Peter Buttrick | Nov 30, 2022 | Customer Testimonials, Education, Intergenerational Communities, HomeServe Cares, Energy, Aging in Place, Financial Shock, Testimonials
Anita I. and her family had to be innovative to survive a winter after experiencing a furnace failure in their Dunbar, West Virginia, home. Anita placed small heaters in bedrooms and the living room, but the electric system in the home couldn’t handle any more,...
by bstickle | May 3, 2022 | Testimonials, Customer Testimonials, Intergenerational Communities, Energy, Aging in Place, Customer Engagement, Customer Service
On a sunny March day in Aurora, Colorado, Robert Z. noticed that it felt a bit drafty in his home. Upon further investigation, he quickly realized his furnace was not running, and despite his best efforts, it wasn’t kicking back on. Although his furnace was not...
by bstickle | Oct 14, 2019 | Customer Service, Utility of the Future, Grid Modernization, Education, Intergenerational Communities, Millennials, Energy, Aging in Place, Customer Engagement
HomeServe’s Biannual State of the Home Survey examines the financial impact of home repairs and other factors related to the state of the American home. The most recent survey examined the adoption of smart home devices. The majority of respondents – 56 percent –...
by bstickle | Aug 17, 2019 | Customer Engagement, Customer Service, Digital Customer Experience, Partnership, Education, Intergenerational Communities, Millennials, Energy, Aging in Place
Flattening load growth is an issue for every utility. However, as this revenue stream remains stagnant, energy utilities are looking for new sources of revenue. However, your consumers may not be aware of your energy services and retail offerings. Power Generating...
by Kimberly Dailey | Jul 23, 2019 | Energy, Aging in Place, Customer Engagement, Customer Service, Digital Customer Experience, Partnership, Education, Intergenerational Communities, Millennials
The flattening load growth and search for new revenue channels is old news to utilities – the question now is: What is required of your consumer engagement strategy? The retail and service markets already exist, but products like smart thermostats and electrical...
by bstickle | Oct 8, 2018 | Education, Intergenerational Communities, HomeServe Cares, Millennials, Energy, Aging in Place, Financial Shock, State of the Home Survey
HomeServe USA (HomeServe), a leading provider of home repair solutions, has announced the findings of the summer 2018 edition of its Biannual State of the Home Survey. The bi-annual survey reports on the financial impact of home repairs, including homeowner readiness...
