by Peter Buttrick | Oct 14, 2022 | Energy, Customer Engagement, Customer Service, Financial Shock, Digital Customer Experience, Products, Tech Protect, Education, Press Releases
A New Offering for Utilities to Increase Customer Engagement and Satisfaction Norwalk, Connecticut – Engaging customers is a challenge for utility companies, especially renters and low- and moderate-income homeowners because they may not need or be able to afford...
by Peter Buttrick | May 3, 2022 | Energy, Customer Engagement, Customer Service, Digital Customer Experience, Products, Tech Protect
Did you know that the average household has 10 electronic devices? Our technology devices have become everyday necessities in our lives and even dealing with minor damage to one can be a major inconvenience. These hefty investments can lead to unexpected costs when...
by bstickle | May 11, 2021 | Electric Vehicles, Energy, Customer Engagement, Customer Service, Digital Customer Experience, Utility of the Future
With transportation accounting for the greatest percentage of greenhouse gas emissions, and electrification of the sector as a common solution to achieving state and utility decarbonization goals, the importance of electric vehicle adoption is well understood by...
by bstickle | Feb 11, 2021 | Customer Engagement, Customer Service, Digital Customer Experience, Partnership, Utility of the Future, Education, Energy
It is well-documented giving customers choices and the opportunity for interaction improves customer satisfaction, and that, in turn, improves ROI. Recent market research has shown that customers also appreciate recommendations from their energy provider. Tools such...
by bstickle | Aug 10, 2020 | Knowledge Center, White Papers, Energy, Customer Engagement, Customer Service, Digital Customer Experience, Call Center Pillar Related Articles
Call center turnover rates can be two or three times that of other industries, meaning a third to nearly half of your inbound and outbound call agents are in training. This can have an impact not only on your bottom line, but also consumer satisfaction. At HomeServe,...
by Luis Quiroga | Jul 20, 2020 | Education, Knowledge Center, Infographics, Energy, Customer Engagement, Customer Service, Digital Customer Experience, Utility of the Future, Electric Vehicles
At HomeServe we continually monitor major trends facing our energy utility partners and prospective partners. One category, Battery Electric Vehicles (BEV), is showing potential to greatly impact the energy sector. According to our analysis based on data from the...
