by bstickle | Sep 23, 2020 | White Papers, Energy, Customer Engagement, Customer Service, Partnership, Utility of the Future, Renewables, Education, Knowledge Center, Intergenerational Communities, Millennials
Energy providers must look beyond simply supplying a commodity in an industry that is undergoing rapid and unprecedented change. A growing percentage of decision makers, including millennials, are budget conscious, environmentally and socially aware, utilize social...
by Bill Eller | Aug 10, 2020 | White Papers, Education, Service Line Responsibilities, State, Knowledge Center, Lead in Water, California
Our communities have an aging infrastructure problem, and water line leaks waste trillions of gallons of water each year. Research has shown that water service lines made of materials such as lead, copper and galvanized steel will reach the end of their usable...
by bstickle | Aug 10, 2020 | White Papers, Energy, Customer Engagement, Customer Service, Digital Customer Experience, Call Center Pillar Related Articles, Knowledge Center
Call center turnover rates can be two or three times that of other industries, meaning a third to nearly half of your inbound and outbound call agents are in training. This can have an impact not only on your bottom line, but also consumer satisfaction. At HomeServe,...
by bstickle | Jul 13, 2020 | Education, Knowledge Center, White Papers, Energy, Customer Engagement, Energy Efficiency
Utilities put significant investment in energy efficiency programs, but only 40 percent of consumers participate in energy efficiency opportunities that would reduce their bill, even if they are struggling to pay their bills. Despite the sensibility of participating...
