by Bill Eller | Feb 19, 2021 | ServLine, Financial Shock
Climate change and COVID-19 have been a one-two punch to water infrastructure, especially in those areas were the population is especially vulnerable, including low-income, rural and majority minority communities, many of which suffer from a lack of water equity....
by bstickle | Feb 11, 2021 | Customer Engagement, Customer Service, Digital Customer Experience, Partnership, Utility of the Future, Education, Energy
It is well-documented giving customers choices and the opportunity for interaction improves customer satisfaction, and that, in turn, improves ROI. Recent market research has shown that customers also appreciate recommendations from their energy provider. Tools such...