by Peter Buttrick | Aug 1, 2023 | Testimonials, Customer Testimonials, Energy, Customer Engagement, Customer Service, Maintenance
Jackie B. of Edmonton, Alberta started her morning on a sunny day in April the way she usually does – jumping into the shower. But something quickly went wrong – on this day, the water stayed icy cold, no matter how long Jackie waited for it to warm up. Upon further...
by Peter Buttrick | Jun 8, 2023 | Energy, Customer Engagement, Customer Service, State, Massachusetts
Ronald S. of Brockton, Mass., had spent three years struggling with a less-than-satisfactory experience with his home warranty company. He’d paid for the contract upfront and felt trapped. So, once the contract expired, he was ready to look anywhere else. Although his...
by Peter Buttrick | May 11, 2023 | Testimonials, Customer Testimonials, Education, Service Line Responsibilities, Energy, Customer Engagement, Customer Service, Financial Shock
Itzel Perez Dominguez considered the purchase of a home – her first – carefully. She knew she’d be responsible for mortgage, homeowners insurance and taxes and she reviewed her options thoroughly before committing to buying a home in Minneapolis. Buying a home for her...
by Peter Buttrick | Nov 30, 2022 | Testimonials, Customer Testimonials, Education, Intergenerational Communities, HomeServe Cares, Energy, Aging in Place, Financial Shock
Anita I. and her family had to be innovative to survive a winter after experiencing a furnace failure in their Dunbar, West Virginia, home. Anita placed small heaters in bedrooms and the living room, but the electric system in the home couldn’t handle any more,...
by Peter Buttrick | Nov 9, 2022 | Energy Efficiency, Energy
A major retrofit with an eye toward energy efficiency, including energy efficient heating, new windows, installing LED bulbs, improving insulation, replacing roofs and taking other actions to seal the thermal envelope can cut home energy use at least in half,...
