by bstickle | Jan 13, 2023 | Education, Service Line Responsibilities, Knowledge Center, Infographics, Energy, Customer Engagement, Customer Service, Partnership
The holidays can be a glorious time of togetherness, giving, and wonderful memories. Unfortunately, for some of HomeServe’s customers, the most memorable event of the 2022 holiday season will be that their power lines froze or heating systems shut down due to...
by bstickle | Jan 13, 2023 | Service Line Responsibilities, Energy, Customer Engagement, Customer Service, Testimonials, Customer Testimonials, Education
The town of Oceanside, New York typically only sees a few severe storms every year. So, when local resident and homeowner Tom W. noticed his lights flickering sometimes this past summer during some high winds, he made a mental note to investigate further if it...
by Peter Buttrick | Oct 14, 2022 | Education, Press Releases, Energy, Customer Engagement, Customer Service, Financial Shock, Digital Customer Experience, Products, Tech Protect
A New Offering for Utilities to Increase Customer Engagement and Satisfaction Norwalk, Connecticut – Engaging customers is a challenge for utility companies, especially renters and low- and moderate-income homeowners because they may not need or be able to afford...
by bstickle | Oct 5, 2022 | Customer Service, Education, Service Line Responsibilities, Energy, Customer Engagement
Linda O. sprung into action when her tenants called her about an electrical outage in the home. Linda O. is a property owner, and as a landlord her biggest priority is to ensure her tenants are happy and safe in the place they call home. And even though Linda lives in...
by Peter Buttrick | Aug 8, 2022 | Energy, Customer Engagement, Customer Service, Energy Efficiency, Products, HomeServe Advantage Program, Education
One of the most promising strategies for achieving utility energy efficiency goals is the increased adoption of high-efficiency heating and cooling equipment. A new subscription makes efficient upgrades an easier decision for residential utility customers and delivers...
by bstickle | May 3, 2022 | Testimonials, Customer Testimonials, Intergenerational Communities, Energy, Aging in Place, Customer Engagement, Customer Service
On a sunny March day in Aurora, Colorado, Robert Z. noticed that it felt a bit drafty in his home. Upon further investigation, he quickly realized his furnace was not running, and despite his best efforts, it wasn’t kicking back on. Although his furnace was not...
