by bstickle | Oct 14, 2019 | Energy, Customer Engagement, Customer Service, Digital Customer Experience, Utility of the Future, Grid Modernization, Renewables, Electric Vehicles, Education
With the energy industry in the midst of an evolution, utilities are more clearly understanding the need for transformation from a role of commodity supplier to “ratepayers” to a trusted advisor on a range of energy issues to a more and more sophisticated and...
by bstickle | May 21, 2019 | Energy, Utility of the Future, Grid Modernization, Renewables, Energy Efficiency
As more states commit to reducing greenhouse gas emissions – and some, like California, have ambitious goals – to improve energy efficiency will be an important tool in meeting those goals. Additionally, as efficiency-as-a-service pioneers have demonstrated, energy...
by Peter Buttrick | Apr 24, 2019 | Energy, Utility of the Future, Grid Modernization, Renewables, Energy Efficiency
Energy efficiency has become a buzzword, especially among politicians who vow to increase efficiency alongside renewable resources. But what does it mean for energy utilities and their consumers? For consumers, the benefits are clear – a lower electric bill with cost...
by bstickle | Feb 5, 2019 | Customer Engagement, Customer Service, Digital Customer Experience, Partnership, Utility of the Future, Grid Modernization, Renewables, Electric Vehicles, Education, Energy
There’s a major trend happening in energy that is not measured in barrels or BTUs. Utilities are becoming much more focused on deepening their customer relationships. As state after state deregulates electricity, forcing utilities to compete with retail providers,...
by bstickle | Aug 28, 2018 | Education, Energy, Customer Engagement, Customer Service, Digital Customer Experience, Partnership, Utility of the Future, Grid Modernization
No one is quite sure what the next generation of smart homes will look like, but a great many of your consumers want one – and energy utilities are uniquely positioned to lead the way, whether by pioneering new technologies or engaging in affinity partnerships. Demand...
by bstickle | Jul 12, 2018 | Utility of the Future, Grid Modernization, Renewables, Energy, Customer Engagement, Customer Service, Digital Customer Experience
If there is one thing you can predict about the energy industry, it is that the industry is unpredictable. There has been more change in energy sector trends over the past decade than the previous half century. With American gas and oil production up, renewable energy...
